Customer service doesn’t stop at checkout. When you order from Sumato WatchBox you get the total package. That means from A to Z, start to finish, either you feel good or we failed. Shipping is no exception. If you have any questions about your package, just contact us any time day or night and we’ll get the answers you need.
When you place an order, a confirmation email is sent to your inbox. Once your package heads out (normally within 24 working hours), you'll get an email notification with tracking details. Shipping times depend on shipping method you chose. For your convenience, while your parcel is in transit, you will get email tracking updates to keep you up to speed with delivery status.
Most orders process in less than 24 hours. Rare occasions may take the full 24 hours. You’re always welcome to contact us if you ever have questions.
Almost every weekday order ships in 24 hours or less. Orders placed on Saturday, Sunday, or holidays may ship the next business day (excluding certain holidays).
Some shipping destinations take longer to reach. Shipping speeds also vary based on the shipping method chosen at checkout.
Air Mail is the normal shipping method ($3.95 fee; 7-14 days delivery; shipped from Hong Kong).
In USA, Canada, Western Europe, Australia, Japan and UAE local shipping service is possible as well. It's slightly more expensive ($6.95 fee) than Air Mail, but faster (2-7 days delivery) because it's dispatched from a local warehouse. It's only available while stocks last.
If you order 2 items or more, it’s free. That’s right, free shipping on all orders over 2 items! Qualified orders automatically ship from the nearest warehouse to you.
If you need something delivered urgently, you can also order Expedited delivery (we ship with DHL, TNT and UPS). It will guarantee that your order will arrive 1-3 days from the dispatch date.
No problem. We can handle it, but we may need a little more processing time. As soon your order processes, we’ll send an email to your inbox with dispatch details. Contact firstname.lastname@example.org for more information.
Since most of our parcels are shipped internationally they may be subject to location specific duties & taxes. Amounts vary based on the destination country, and aren’t applied until the goods reach that country.
The good news is that we will cover all duties or taxes (does not apply to bulk orders). All prices listed on our website are final. If you get charged customs fees, please email a photo/scan of your payment receipt to email@example.com to get your charges refunded.